Support Cases in SuiteAnswers

NetSuite Support Services has two support offerings for customers: Basic and Premium.

To view your account's support subscription level, go to the Support tab in your NetSuite account, select Go to SuiteAnswers, and then click Contact Support at the top.

On the Contact Support page, you can find the NetSuite Support phone numbers, your account number, and your Call support subscription level. In addition, you can also find information about our Phone Menu and details about our issue resolution process.

See the tables below for the options available in the Basic and Premium Support offerings.

Watch the following video to learn how to contact SuiteAnswers support and how to create a support case.

For more detailed information about how to create a support case in SuiteAnswers, see Creating Support Cases in SuiteAnswers

General Notices