Setting General Password and Login Preferences

Users with the Administrator role can set up general password and login preferences for the account at Setup > Company > General Preferences.

Note:

Any changes you make to general preferences are saved in system notes. For more information, see Searching System Notes.

For many preferences you set at the company level, users can override this preference at Home > Set Preferences. If you don't want users to override particular preferences, on the Overriding Preferences subtab, clear the Allow Override box for each preference.

Preference	Description
Password Policy	NetSuite has three built-in password policies for password validation. These policies set the requirements for password length and content: Strong: minimum length of 10 characters, at least 3 of these four character types — uppercase letters, lowercase letters, numbers, non-alphanumeric ASCII characters Medium: minimum length of 8 characters, at least 2 of these four character types — uppercase letters, lowercase letters, numbers, non-alphanumeric ASCII characters Weak (You shouldn't choose this): minimum length of 6 characters Note: The password policy sets the minimum for the Minimum Password Length field. It doesn't affect the Password Expiration in Days value. All NetSuite accounts use the Strong policy by default. For more information, see NetSuite Password Requirements.
Minimum Password Length	Minimum Password Length is the minimum number of characters required for user passwords. The default for this field is set by the password policy. Since the default policy is Strong, the default length is 10 characters. You can make the minimum password length value longer than the minimum required by the policy, but you can't make it shorter. If anyone in your account has the View Unencrypted Credit Cards permission, you must use the Strong policy and can't change it. Note: Users with the View Unencrypted Credit Cards permission have a special 12 character Minimum Password Length requirement. For new users logging in with the Customer Center role, and for website shoppers, the password require at least 6 characters. For more information, see NetSuite Password Requirements.
Password Expiration in Days	Enter the number of days that users can log in to NetSuite before they're prompted to change their password. Note: As of 2015, valid values are 1-365. Values entered before 2015 aren't affected by this limit. However, if you change anything on the General Preferences page, only values in this range are accepted. For new accounts, the default is 180 days. Days are counted from when each user last changed their password, not when the company preference changed. Users can see the dates of the previous password change and current password expiration in the My login audit portal. Important: Set a value for Password Expiration in Days to make sure the Password Policy applies to existing users. Employees with the View Unencrypted Credit Card permission have to change their passwords at least every 90 days, unless you set a lower value here. You can check the Require Password Change on Next Login box on employee records; or you can use CSV import to update many employee records at one time. Note: The Password Expiration in Days value doesn't apply to passwords for Customer Center users. For more information, see NetSuite Password Requirements.
User Registration Link Expiration In Hours	Number of hours before the URL for new user access expires. The default is 24 hours, and you can set it from one (1) hour to 72 hours. The default value, 24 hours, is hard-coded in the in the following standard user access email templates: Customer Center Access Email Partner Center Access Email Vendor Center Access Email User Access Email If you change the default value in General Preferences, be sure to update the value in the user access email templates.
Idle Session Timeout In Minutes	Number of minutes that a NetSuite user's browser session can be idle before it locks. The default is 180 minutes (3 hours). You can set this from 15 minutes to 720 minutes (12 hours).
Internal Web Site	Select the site from which you want to publish tabs to the internal centers.
Allow Free-Form States in Addresses	This preference affects the State/Province field on entity records, location records and transactions. It also affects the search fields on entity, location, and transaction searches. This preference doesn't affect Web store address entries or UPS and FedEx shipping. UPS and FedEx use only zip code and country to determine shipping rates. Check this box to let users enter free-form text in State/Province fields. When the box is checked, any text you enter in the State/Province field is not converted to standard state or province codes. The text is saved as you enter it. Note: If you set this preference, you must enter the two-letter abbreviation for the state or province so NetSuite can find the correct transaction nexus. If you use the full name of the state or province, the system can't determine the correct transaction nexus. When this preference is not set, the State/Province field is a list of standard U.S. states and Canadian provinces. Any text you enter is converted to standard state or province codes.
Use State Abbreviations in Addresses	Check this box to use the standard state abbreviations in address fields and labels. If you clear this box, the full state name is used.
Company Logo Folder	Select the File Cabinet folder where your company (and for OneWorld accounts, subsidiary) logo is stored. This selection determines which files are listed in Company Logo (Forms) and Company Logo (Pages) on the General Preferences page at Setup > Company > General Preferences. In OneWorld accounts, these files are also listed in Subsidiary Logo (Forms) on the Subsidiary page at Setup > Company > Subsidiaries > Subsidiary. The logo selected on the Setup Company Information page is used for the main subsidiary. Logos for other subsidiaries can be set on each Subsidiary page.
Customer Center Login Page	If you have a custom login page for users with Customer Center roles, select the HTML file for the page here. For more information, see Creating Custom Pages for Login to Your NetSuite Account.
Default Role for New Customers	Select the default role assigned to customers who get NetSuite access. This role displays on the Access subtab when you edit customer records.
Customer Center Welcome Message	Enter the message to display to Customer Center users. When a customer logs in, this message is followed by their name. If no one is logged in, it uses “Guest”.
Show Help Link in Customer Center	Clear this box to hide the online help link from Customer Center users. By default, this box is checked and the help link is visible. This preference doesn't affect any other centers.
Horizontal Labels	To display labels to the left of fields on record pages, check this box. By default labels are above fields.
Enable Redwood Theme	Check this box to enable the Redwood Experience theme, which gives NetSuite a different look and feel, including different colors, icons, and fonts.

Preference

Description

Password Policy

NetSuite has three built-in password policies for password validation. These policies set the requirements for password length and content:

Strong: minimum length of 10 characters, at least 3 of these four character types — uppercase letters, lowercase letters, numbers, non-alphanumeric ASCII characters
Medium: minimum length of 8 characters, at least 2 of these four character types — uppercase letters, lowercase letters, numbers, non-alphanumeric ASCII characters
Weak (You shouldn't choose this): minimum length of 6 characters

Note:

The password policy sets the minimum for the Minimum Password Length field. It doesn't affect the Password Expiration in Days value.

All NetSuite accounts use the Strong policy by default. For more information, see NetSuite Password Requirements.

Minimum Password Length

Minimum Password Length is the minimum number of characters required for user passwords. The default for this field is set by the password policy. Since the default policy is Strong, the default length is 10 characters.

You can make the minimum password length value longer than the minimum required by the policy, but you can't make it shorter.

If anyone in your account has the View Unencrypted Credit Cards permission, you must use the Strong policy and can't change it.

Note:

Users with the View Unencrypted Credit Cards permission have a special 12 character Minimum Password Length requirement.

For new users logging in with the Customer Center role, and for website shoppers, the password require at least 6 characters.

For more information, see NetSuite Password Requirements.

Password Expiration in Days

Enter the number of days that users can log in to NetSuite before they're prompted to change their password.

Note:

As of 2015, valid values are 1-365. Values entered before 2015 aren't affected by this limit. However, if you change anything on the General Preferences page, only values in this range are accepted. For new accounts, the default is 180 days.

Days are counted from when each user last changed their password, not when the company preference changed. Users can see the dates of the previous password change and current password expiration in the My login audit portal.

Important:

Set a value for Password Expiration in Days to make sure the Password Policy applies to existing users.

Employees with the View Unencrypted Credit Card permission have to change their passwords at least every 90 days, unless you set a lower value here.
You can check the Require Password Change on Next Login box on employee records; or you can use CSV import to update many employee records at one time.

Note:

The Password Expiration in Days value doesn't apply to passwords for Customer Center users.

For more information, see NetSuite Password Requirements.

User Registration Link Expiration In Hours

Number of hours before the URL for new user access expires. The default is 24 hours, and you can set it from one (1) hour to 72 hours.

The default value, 24 hours, is hard-coded in the in the following standard user access email templates:

Customer Center Access Email
Partner Center Access Email
Vendor Center Access Email
User Access Email

If you change the default value in General Preferences, be sure to update the value in the user access email templates.

Idle Session Timeout In Minutes

Number of minutes that a NetSuite user's browser session can be idle before it locks. The default is 180 minutes (3 hours).

You can set this from 15 minutes to 720 minutes (12 hours).

Internal Web Site

Select the site from which you want to publish tabs to the internal centers.

Allow Free-Form States in Addresses

This preference affects the State/Province field on entity records, location records and transactions. It also affects the search fields on entity, location, and transaction searches.

This preference doesn't affect Web store address entries or UPS and FedEx shipping. UPS and FedEx use only zip code and country to determine shipping rates.

Check this box to let users enter free-form text in State/Province fields.

When the box is checked, any text you enter in the State/Province field is not converted to standard state or province codes. The text is saved as you enter it.

Note:
If you set this preference, you must enter the two-letter abbreviation for the state or province so NetSuite can find the correct transaction nexus. If you use the full name of the state or province, the system can't determine the correct transaction nexus.
When this preference is not set, the State/Province field is a list of standard U.S. states and Canadian provinces. Any text you enter is converted to standard state or province codes.

Use State Abbreviations in Addresses

Check this box to use the standard state abbreviations in address fields and labels.

If you clear this box, the full state name is used.

Company Logo Folder

Select the File Cabinet folder where your company (and for OneWorld accounts, subsidiary) logo is stored.

This selection determines which files are listed in Company Logo (Forms) and Company Logo (Pages) on the General Preferences page at Setup > Company > General Preferences.

In OneWorld accounts, these files are also listed in Subsidiary Logo (Forms) on the Subsidiary page at Setup > Company > Subsidiaries > Subsidiary. The logo selected on the Setup Company Information page is used for the main subsidiary. Logos for other subsidiaries can be set on each Subsidiary page.

Customer Center Login Page

If you have a custom login page for users with Customer Center roles, select the HTML file for the page here.

For more information, see Creating Custom Pages for Login to Your NetSuite Account.

Default Role for New Customers

Select the default role assigned to customers who get NetSuite access.

This role displays on the Access subtab when you edit customer records.

Customer Center Welcome Message

Enter the message to display to Customer Center users.

When a customer logs in, this message is followed by their name. If no one is logged in, it uses “Guest”.

Show Help Link in Customer Center

Clear this box to hide the online help link from Customer Center users.

By default, this box is checked and the help link is visible. This preference doesn't affect any other centers.

Horizontal Labels

To display labels to the left of fields on record pages, check this box. By default labels are above fields.

Enable Redwood Theme

Check this box to enable the Redwood Experience theme, which gives NetSuite a different look and feel, including different colors, icons, and fonts.

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