Generative AI Availability in NetSuite

The table below provides details about regional and language availability for NetSuite Generative AI features. Several factors affect whether generative AI features are available in NetSuite. These include:

Whether Oracle Cloud Infrastructure Generative AI service is set up for NetSuite in your region
What languages the large language models (LLMs) used by NetSuite features can support
Your company's account settings
Your user role and permissions

NetSuite Feature	Regional Availability	Language Availability	Other Factors
NetSuite Expert in SuiteAnswers	Everywhere	English	Enter three words (or more) in SuiteAnswers to activate NetSuite Expert. You can still search in SuiteAnswers the way you always have.
Features: Prompt Studio SuiteScript Generative AI APIs Text Enhance Text Enhance Translations (see Text Enhance and Manage Text Enhance Preferences )	Australia Brazil Canada European Union (EU) Hong Kong Japan Mexico New Zealand Philippines Singapore United Arab Emirates accounts hosted in Amsterdam and Frankfurt data centers United Kingdom United States	All system-supported NetSuite languages. See System-Supported Languages and Choosing a Language for Your NetSuite User Interface for more information.	Prompt Studio is always available to users with an Administrator role or whose role has the Setup Prompts (ADMI_PROMPTS) permission. SuiteScript Generative AI APIs are available when Server SuiteScript is enabled for the account. Text Enhance and Text Enhance Translations are enabled by default, but they can be disabled by users with an Administrator role. For Text Enhance, the language set in one's user preferences can affect the choices available to NetSuite users. For Text Enhance Translations, Text Enhance must also be enabled. Languages available for Text Enhance Translations can be changed by a user with an Administrator role.
CPQ AI Assistant	Australia Brazil Canada Hong Kong Japan Mexico New Zealand Philippines Singapore United Arab Emirates accounts hosted in Amsterdam and Frankfurt data centers United Kingdom United States	English	For the initial release, the CPQ AI Assistant is available only in non-production accounts, including sandbox and release preview accounts. CPQ AI Assistant requires the NetSuite CPQ Configurator SuiteApp. For more information, see Installing NetSuite CPQ SuiteApps.

NetSuite Feature

Regional Availability

Language Availability

Other Factors

NetSuite Expert in SuiteAnswers

Everywhere

English

Enter three words (or more) in SuiteAnswers to activate NetSuite Expert.
You can still search in SuiteAnswers the way you always have.

Features:

Prompt Studio
SuiteScript Generative AI APIs
Text Enhance
Text Enhance Translations (see Text Enhance and Manage Text Enhance Preferences )

Australia
Brazil
Canada
European Union (EU)
Hong Kong
Japan
Mexico
New Zealand
Philippines
Singapore
United Arab Emirates accounts hosted in Amsterdam and Frankfurt data centers
United Kingdom
United States

All system-supported NetSuite languages. See System-Supported Languages and Choosing a Language for Your NetSuite User Interface for more information.

Prompt Studio is always available to users with an Administrator role or whose role has the Setup Prompts (ADMI_PROMPTS) permission.
SuiteScript Generative AI APIs are available when Server SuiteScript is enabled for the account.
Text Enhance and Text Enhance Translations are enabled by default, but they can be disabled by users with an Administrator role.
For Text Enhance, the language set in one's user preferences can affect the choices available to NetSuite users.
For Text Enhance Translations, Text Enhance must also be enabled.
Languages available for Text Enhance Translations can be changed by a user with an Administrator role.

CPQ AI Assistant

Australia
Brazil
Canada
Hong Kong
Japan
Mexico
New Zealand
Philippines
Singapore
United Arab Emirates accounts hosted in Amsterdam and Frankfurt data centers
United Kingdom
United States

English

For the initial release, the CPQ AI Assistant is available only in non-production accounts, including sandbox and release preview accounts.
CPQ AI Assistant requires the NetSuite CPQ Configurator SuiteApp. For more information, see Installing NetSuite CPQ SuiteApps.

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