Subscription Billing in SaaS Metric Reporting
Subscription Billing automates and manages customer subscriptions, ensuring accurate SaaS metrics for contract changes, renewals, upsells, downsells, and churn events. This article explains how Subscription Billing transactions are categorized for analytics, the scenarios that drive impact, and how renewals are handled.
How Subscription Terms Are Defined
The subscription term is determined by the start and end dates defined on each subscription line.
Source Records
Data is pulled from subscriptions within the system.
Impact Categories for Subscription Billing
Subscription events are automatically categorized, affecting SaaS metrics in the following ways:
|
Impact Category |
Impact Subcategory |
Scenario or Example |
How It’s Triggered / Recognized |
|---|---|---|---|
|
New |
New Contract |
New subscription line activation |
Modification Type: New or Churn |
|
Upsell |
Price Increase |
Price is increased on a subscription |
Pricing Change Order / Scheduled price uplift |
|
Upsell |
Quantity Increase |
Quantity is increased |
Pricing Change Order / Scheduled quantity uplift |
|
Upsell |
Add-on |
New line/item is activated |
Activation Change Order / Co-termed subscription lines |
|
Downsell |
Price Decrease |
Price or discount is decreased |
Pricing Change Order / Scheduled price decrease |
|
Downsell |
Quantity Decrease |
Quantity is decreased |
Pricing Change Order / Scheduled quantity decrease |
|
Downsell |
Item Removal |
Subscription line is terminated |
Termination Change Order |
|
Churn |
Contract Churn |
Subscription is not renewed, or is terminated |
Subscription term ends with no renewal or is terminated |
|
No Impact |
Renewal |
Subscription is renewed |
Renewal Change Order or renewal link on subscription. Modification Type: Ignored |
|
Other |
Ignored |
Subscription is suspended |
Suspend Change Order. Modification Type: Ignored |