Auditing Primary Data and Configuration Changes in NetSuite
The information in this topic applies only to System Notes unless it's identified as a System Notes v2 feature. For more information about System Notes v2, see System Notes v2 Overview,
NetSuite provides system notes that track many data and configuration changes. You can tell whether a record, or a group of configuration settings, supports system notes based on whether a System Notes subtab is available on its NetSuite page. For more information about system notes, see System Notes Overview.
You can use search capabilities in NetSuite to access system notes for auditing purposes.
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A general system note search shows system notes for all record types. You can filter searches by record type to see only the system notes for that type. See Searching System Notes.
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You can include system notes details in search results for supported record types. For example, a customer search can show system notes fields related to changes made to the customer record. This is possible because of a join between system notes records and their related parent records. See Defining an Advanced Search.
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System notes include a Context field. This field describes how the change was made. For example, users and external systems can make updates through the user interface, web services, SuiteScript, and other methods. Each of these methods is a different context. See Understanding the Context for Changes.
NetSuite offers audit trails for many frequently used records. Audit trails are predefined searches of system notes, with set filters and results.
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An audit trail link, available at the top of most list pages, shows system notes for a particular record type. See Viewing an Audit Trail for a Record Type.
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The audit trail for transaction records is available at Transactions > Management > View Audit Trail. See Using the Transaction Audit Trail.
Also see Auditing Data Changes using Searches.
Many record types also include a History subtab where you can track updates to each record, including line-level changes.
You can use the deleted record search to find details about deleted records. See Searching for Deleted Records.
The following sections cover NetSuite features for tracking changes, including links to related topics.