1. Employee Management
  2. Employees
  3. SuitePeople Workforce Management
  4. SuitePeople Time Clock
  5. SuitePeople Time Clock for Windows
  6. Troubleshooting SuitePeople Time Clock for Windows

Troubleshooting SuitePeople Time Clock for Windows

Refer to the table on how to troubleshoot errors in SuitePeople Time Clock for Windows.

Error

Description

Required Action

Sorry

Try Again

The error occurs when the employee displayed an incorrect PIN code or the fingerprint was not recognized.

If you unsuccessfully clock in or out, you can try again in 3 seconds.

Verify that the PIN code of the employee is correct.

For more information about resolving fingerprint scanner issues, see Troubleshooting Scanner Issues in Time Clock for Windows.

For information about force clocking out employees, see Force Clocking out Employees.

Troubleshooting UI Issues in Time Clock for Windows

If you are experiencing issues with viewing SuitePeople Time Clock for Windows correctly on your device, try the following options:

  • Change your display scale to ensure that all UI components appear on screen. For more information, refer to Change your screen resolution and layout in Windows.

    If you are working on a small screen, cast or extend the screen to a larger display.

    If some UI components are not visible or partly visible under the taskbar, automatically hide the taskbar. For more information, refer to Customize the Taskbar in Windows.

Troubleshooting Scanner Issues in Time Clock for Windows

If the fingerprint scanner does not read fingerprints, you can try the following options:

  • Check your hardware.

    • Check that the fingerprint scanner driver is installed. For more information, see Installing SuitePeople Time Clock Components for Windows.

    • Check that the USB port for the fingerprint scanner is firmly plugged into the computer to ensure a stable connection.

    • Unplug the fingerprint scanner and plug it back in.

  • Ensure a clear scan.

    • Before scanning, help raise the ridges of the finger by doing any of the following:

      • Apply gentle downward pressure or rub the finger that's to be scanned between the thumb and forefinger.

      • Moisturize by applying lotion or corn huskers oil on the hands. Clean the scanner after each use.

    • Press firmly on the glass of the fingerprint scanner with the finger in the correct position.

    • Clean the glass scanning area with a tissue or cloth to remove residue from previous fingerprint scans.

  • Explore other fingerprint registration and scanning options.

    • Use another registered fingerprint.

    • Have the employee register their fingerprints for all 10 fingers.

    • If all of the previous troubleshooting steps have not succeeded, remove the current registered fingerprints of the employee and register the fingerprints again.

  • Consider using the Futronic ScanAPI Demo Application for Windows, which is a visual tool that will provide a video feed of the scanner’s capture process. You can compare and see the differences between the scans of employees who have trouble scanning their fingerprints with those who can successfully scan their prints. For more information, go to the Microsoft Store.

General Notices