FAQ: NetSuite Guided Learning
This article summarizes the most common questions you might have about NetSuite Guided Learning.
NetSuite Guided Learning is enabled in my account, yet I can't see the Help Panel. What does this mean and what should I do?
Note that the Help Panel isn't visible on all pages of NetSuite. However, if you have the feature enabled, you should see it on your home page. If you can't see it there, go to Home > Set Preferences and ensure that the Enable Oracle Guided Learning box is checked. If the feature is enabled but the Help Panel is still unavailable, contact your account administrator or, if you have the permission, submit a Support case.
I launched one of the guides but did not follow it and clicked elsewhere in the user interface. Does this interrupt the guide?
Yes, the guide gets interrupted. You need to use the Help Panel to start the guide again.
Can I create my own guides or customize the existing ones?
Not right now. While NSGL does not support self-service creation or customization of guides, customers can enhance their learning experience through the NetSuite Guided Learning Managed Service. This paid offering allows businesses to collaborate with a specialized team to develop custom guides tailored to their specific workflows, roles, and policies. Additionally, the service provides advanced features such as analytics to monitor user engagement and effectiveness, change messaging to communicate updates or process changes, and the support of an education expert to ensure optimal learning outcomes. To learn more about this service, please contact your Account Manager.