Managing Exceptions
Exception Management (EM) is currently a limited release feature that’s not available to all customers. Eligibility depends on data volume and model training readiness; accounts with a large amount or insufficient historical data may be restricted. If you can’t access Exception Management, contact your NetSuite Account Manager for guidance and next steps.
Additionally, Exception Management is a production‑only feature and can't be enabled in Sandbox Accounts because those environments typically lack the required historical transaction data (approximately 18 months) needed for model training and inference.
After you have enabled the Exception Management (EM) feature, it starts learning from your transaction data from the past 18 months. Then, every hour, EM reviews transactions created or edited in the previous hour and creates exceptions with supporting context when activity appears out of pattern, and an alert is sent to the controller or a person who created the transaction.