Changing the Resolution of an Exception
Exception Management (EM) is currently a limited release feature that’s not available to all customers. Eligibility depends on data volume and model training readiness; accounts with a large amount or insufficient historical data may be restricted. If you can’t access Exception Management, contact your NetSuite Account Manager for guidance and next steps.
Additionally, Exception Management is a production‑only feature and can't be enabled in Sandbox Accounts because those environments typically lack the required historical transaction data (approximately 18 months) needed for model training and inference.
If you need to change an exception's resolution after it has been closed, open the Exception Management list and locate the item (you may need to include the Resolved status in the filter to find it). Click View Details to open the exception's details, then click Reopen Exception. After you reopen an exception, choose the appropriate action (I Resolved This or No Action Needed) after any additional review or corrections. Reopened items are pinned to the list for visibility and do not count against the top X limit of ranked exceptions.