Resolving Exceptions
Exception Management (EM) is currently a limited release feature that’s not available to all customers. Eligibility depends on data volume and model training readiness; accounts with a large amount or insufficient historical data may be restricted. If you can’t access Exception Management, contact your NetSuite Account Manager for guidance and next steps.
Additionally, Exception Management is a production‑only feature and can't be enabled in Sandbox Accounts because those environments typically lack the required historical transaction data (approximately 18 months) needed for model training and inference.
When you click View Details on an exception, EM opens a details page showing why the item was flagged, including the detected value, and the expected value based on similar past transactions.
On the details page, you can take the following actions:
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Click Review Transaction to open the record, review it and its supporting documentation, and correct it if needed.
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Click I Resolved This after you correct a true error to close the exception.
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Click No Action Needed if the transaction is correct but was flagged by the system (closes the exception).
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For missing transactions, you can also click Create Transaction to create a copy of the missing transaction with today’s date.
Over time, as you resolve or dismiss items, EM improves its understanding of your patterns and surfaces more accurate exceptions for review.