Sandbox and Release Preview Email Preferences

Users with the Administrator role can set how email messages are routed from your sandbox and release preview accounts. Go to Setup > Company > Email > Email Preferences and click the Sandbox and Release Preview Email Preferences subtab.

Important:

You should choose the Send Email To option for both Sandbox and Release Preview accounts.

There are exceptions to your email routing rules. Security-sensitive email messages always go to the email address owner. For example, password reset email doesn't obey preferences that override routing rules.

Examples of security-sensitive email include:

Reset Password
Change Password
Change Email Address
Security Questions (Setup or Update)
Two-Factor Authentication Setup (one-time password)

Option	Description
Send Email To (You should choose this option.)	Choose this option to ensure email messages go to specific addresses. Enter the email address or addresses you want to send email messages to. Separate each email address with a comma. Choose this option when testing your web store in Sandbox or Release Preview. This option ensures web store email messages go to the correct recipient.
Send Email to Logged In User	Choose this option to send email messages to the user logged in to the NetSuite UI. If you select this option, be aware of the following: Email messages initiated by an error in a scheduled script follow the notification settings in the script record. Email messages generated from web stores aren't sent to the user logged in to the NetSuite UI. For example, an order notification email message is sent to the shopper’s email address, not the logged in user’s email address. To prevent this, choose the Send Email To option instead.
Do Not Send Emails	Choose this option if you don't want any email messages sent.

Option

Description

Send Email To (You should choose this option.)

Choose this option to ensure email messages go to specific addresses.

Enter the email address or addresses you want to send email messages to. Separate each email address with a comma.
Choose this option when testing your web store in Sandbox or Release Preview. This option ensures web store email messages go to the correct recipient.

Send Email to Logged In User

Choose this option to send email messages to the user logged in to the NetSuite UI.

If you select this option, be aware of the following:

Email messages initiated by an error in a scheduled script follow the notification settings in the script record.
Email messages generated from web stores aren't sent to the user logged in to the NetSuite UI. For example, an order notification email message is sent to the shopper’s email address, not the logged in user’s email address. To prevent this, choose the Send Email To option instead.

Do Not Send Emails

Choose this option if you don't want any email messages sent.

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