Creating a Contact Group
You can create a contact group from the contacts associated with an entity search or entity groups. If your company deals with customers, vendors, and other entities that are more often companies as opposed to individuals, you probably use contact records for the people you work with in those companies.
You can create contact groups based on contact record criteria or on criteria for the entity records those contacts are associated with. For example, you might want to create a group of contacts for all customer companies in a certain country. Your contact group would be based on customer search criteria.
For information about how to create a static contact group, see Creating a Static Contact Group.
For information about how to create a dynamic contact group, see Creating a Dynamic Contact Group.